How to avoid being put on hold for business travel customer service calls

February 7, 2014 |

You know the feeling: You make a call and, instead of a human voice, you get unnatural sounding classical music or 50s pop at unnaturally loud decibels. Being put on hold is no fun, and your company's travel manager surely has better things to do with his or her time than spend lengthy periods on hold with airline, hotel or car rental customer service companies.

And if you despise being put on hold, you're not alone. In a 2013 survey of 500 consumers by mobile app TalkTo, 58 percent of respondents were frustrated by being put on hold, and 48 percent believe those phone calls were often fruitless. The most shocking results from the survey found that more than half of people spend between 10 and 20 minutes on hold each week. this amounts to 13 hours per year, and a whopping 43 days in a lifetime!

Though being on hold is inevitable in many realms, it doesn't have to be when planning your company's individual or group travel. A travel management company can take care of the details for you, navigating reservations, cancelations and changes so you can more efficiently use your human resources elsewhere.