Royal Dutch Airlines (KLM) launched a new app to help ensure that customers are experiencing a satisfying trip with the carrier. According to Future Travel Experience, the new app allows travelers to rate the in-flight service they received and was trialed on international travel between the Netherlands and Canada during April and May.
The source stated that the app will be available as a permanent feature on additional routes the carrier flies after the airline received positive reactions through social media regarding onboard service by cabin crew members. In addition to signing praise for the crew members, passengers will also be able to use the app to let the airline know if they did not enjoy the experience.
“How was your flight?,” was a question asked in trial version of the app with passengers able to rate the flight on a five-point scale. Future Travel Experience said that KLM is now working with the Works Council System to improve that aspect of the app before it becomes a permanent feature.
KLM is reportedly making several efforts to improve the passenger experience, including for those on business travel who are frequently in the air.