Our 2nd Take on Travel for 2015 comes from Travel and Transport Chief Operations Officer, Tim Fleming:
As we reported to you in October, some hotel companies have changed their WiFi policies, only offering free wireless internet access to their loyalty program members booking through direct hotel channels. Instead of following along with these changes, we suggested to other hotel suppliers that they look to their customers for guidance – using the opportunity to set themselves apart and shift share to their brands through more customer-friendly policies.
Late in December we brought you the great news that Hyatt announced they would offer complimentary WiFi to all guests worldwide beginning in February, regardless of how they book. We applaud this announcement and hope that other suppliers will follow suit with similar policies.
I would love to hear your take on this hot travel topic. Tell us what you think. Will you consider changing your preferred hotel brands because of changes to hotel WiFi policies like this or is it not a big deal? Leave a comment, send a Tweet, tag us on Instagram, Facebook, YouTube, Vine or wherever you like to communicate using #takeontravel.